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DIAMONDZUL'S POLICIES
Our goal is to sell a high volume of low-profit items
We make a small selection of our items available for purchase in our auction. To purchase an auction item, simply make a bid. If your bid is the highest at the closing of the auction and the reserve price (if any) is met, you win! This method gets you the best value for your buck since our reserve price is lower than our "Buy It Now" price. If our auction has a reserve price, that price is still lower than wholesale price.
You can choose to "Buy It Now" at the set price until the reserve price for the auction is met. Once the reserve price is met, the item will no longer be available to "Buy It Now." If you've missed the item, you can search the rest of our stock for a similar item from our store.
Our eBay store has our entire stock of merchandise where you can give us your best offer. Search through our diamonds and find the one you want. When you find an item that interests you, you may purchase it from there at full price with "Buy It Now", make an offer at a price you like, or you can place it in your favorites to keep track of prices or compare with other items. Feel free to contact us about your best offer or to find out about items that haven't been posted yet.
Our preferred payment method is PayPal. Using PayPal ensures your order is processed quickly.
We accept Visa, MasterCard, Discover, or American Express through PayPal, "My eBay Checkout," or to arrange payment over the phone, Contact Us
When you checkout your order, don't forget to check that payment is sent when you review your "My eBay" page. Please read eBay's page on Payment Options.
When you checkout your order, don't forget to check that payment is sent when you review your "My eBay" page. Please read eBay's page on Payment Options.
We ship world wide!
All of our Auction, Fixed Price Item, eBay store, Make an Offer and eBay Express items have free domestic and international shipping & handling. There is no extra fee for each additional item shipped together on a combined invoice.
To secure your shipment, all items are required to be shipped with insurance which is not included with Free Shipping. This fee is not refundable.
All of our merchandise ship from the United States. We ship using the United States Postal Service (USPS), FedEx and UPS. Shipping methods can be upgraded depending on your order. Please visit the Domestic Shipping or International Shipping page for more details.
You may choose to upgrade your shipping method for an additional fee. Please visit the Domestic Shipping or International Shipping page for more details about upgrading your shipping.
When your order is ready to be shipped, we will send you an e-mail with your tracking information. If you do not receive this information after 24 hours of submitting your payment, please contact us.
Combining your order onto a single invoice allows you have multiple orders shipped together. This saves you the cost of having to pay for multiple shipments You have up to 7 days from the first item to combine items on a single invoice. After 7 days, any item older than 7 days will be submitted to eBay for an unpaid item dispute. To avoid the reminder, pay for your older items. Once that is paid, the next oldest item will be sent for a unpaid item dispute when it reaches 7 days. Please visit the Domestic Shipping or International Shipping page for more details about Combining Orders and combine order discount.
If you do not like its quality, do not worry or hassle. You have 30 days to return it and get a refund for the full purchase price of the item. Send it back to the “From” address on your original shipment or on the invoice you received with shipment with a note on the invoice or paper return for refund. Please ship the return shipment with a trackable service. Items must be in the original condition received. Shipping, Insurance and Handling costs are not refundable. Please do not file a dispute to file a refund. This will only delay your refund until it is solve by whomever the dispute is filed with. When we receive your return package in the mail, you will get your refund the same day.

Great News! We are happy to announce that we now offer return shipping costs for return items or exchange items. Return shipment cost will be a discount on your next purchases. Simply email us a copy of your shipping receipt after you make your next purchase and payment. If you exchange your item with better quality diamonds, email us a copy of your shipping receipt and we will deduct your refund from the difference. If you exchange with a same value price diamond, you will receive a refund on your payment.
We will wait up to 7 days for you to complete your payments. After 7 days, any items over 7 days old will be submitted to eBay for an unpaid item dispute to cancel your orders. To avoid the unpaid item dispute, complete all purchases within 7 days. If you want to shop longer than 7 days and combine with older orders, continue shopping. If you get an unpaid item dispute after 7 days, contact us to cancel the unpaid item dispute and complete payment when you are done shopping. For more information, read eBay’s Unpaid Item Policy.
Auction
A publicly held sale at which property or goods are sold to the highest bidder.
"Buy It Now"
"Buy It Now" is our set price that is still lower than wholesale price.
"Make Offer"
If you feel our "Buy It Now" price doesn't match the quality of the item, make us an offer that you think is reasonable. If we accept your offer, you win the item.
Reserve Price
The reserve price is the lowest possible bid to win an item in our auction. This is the lowest possible price for that item and can not be made lower. Meeting the reserve price does not mean you have won the auction. You still must be the highest bidder at the closing of the auction.
Note: Only some of our auctions have a reserve price set.
 
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