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Shipping Policies for U.S. Customers
Shipping Policies for U.S. Customers
For International Shipping Rates, Please Click Here
Orders are processed on a first-in-first-out basis. All Items are in stock and will be shipped same business day of Payment confirmation (Order by 3 PM EST for same-day processing). Orders which require diamond setting, resizing or custom design require additional time, which is typically 1-2 business days from date of Payment confirmation.
All items are shipped with insurance worldwide by U.S. Postal Service (our preferred carrier) or FedEx.
International Shipping Details
Store, Auction, Buy it Now and Fixed Price Item International Shipping and Handling
All international orders are shipped free by USPS International First Class Mail. Any orders you want to upgrade is calculation based which you can calculate from the “Shipping and Payments” tab below the main image on each item page. We request that all international buyers use USPS International Express mail services. It is fast, trackable and secured.
Combined Store Items and Auction Items Shipping and Handling
You can save on upgraded shipping and handling costs by making one payment for all of your items on the same invoice within 7 days of the first purchase. Items processed on the same invoice will be shipped together.
Any Auction, Buy it Now, Store, Fixed Price or eBay Express items combined with auction items have free shipping and handling. Orders over $500 per invoice are upgraded free to USPS Express Mail.
If you buy more than one item on separate invoices, a combined invoice will be sent to you within 24 hours. If you do not get the combined invoice within 24 hours of your last purchase, please contact us at billing@diamondzul.com.
If you get a combined invoice and you want to buy more items to combine, simply void the combined invoice you received and wait for a new invoice after you complete your shopping.
We will wait up to 7 days for you to complete your payments. After 7 days, any items over 7 days old will be submitted to eBay for an unpaid item dispute to cancel your orders. To avoid the unpaid item dispute, complete all purchases within 7 days. If you want to shop longer than 7 days and combine with older orders, continue shopping. If you get an unpaid item dispute after 7 days, contact us to cancel the unpaid item dispute and complete payment when you are done shopping.
When your shipment is picked up by the carrier, we will send the tracking number to your eBay registered email address.
Buyer is responsible for all duties, tax, customs, or necessary paper work/charges.
International shipments may be delayed due uncontrollable circumstances such as customs inspections.
Please Note::
We ship worldwide. Orders to Alaska, Hawaii, an APO, FPO or P.O. box address via USPS only.
Please make sure your phone number is included with the Shipping address in your eBay and PayPal accounts. This is required by the shipping carrier.
Merchandise will only be shipped to the billing address on file with your credit card company or to the PayPal confirmed address. If the shipment is to be made to any other address than billing address, please call your Credit Card issuing bank or PayPal and confirmed with them your alternate shipping address to avoid delays or cancellation of your purchase.
How much you can save on combine and upgrade your shipping method with an additional fee. Please see chart below.
Upgrade Orders under $500
Upgrade Orders over $500
USPS
$25.00 a
FREE a
FedEx
$50.00 a, b
$50.00 a, b
Shipping rates does not include Insurance and Handling fees.
a This will be your upgraded shipping rate.
b To upgrade to FedEx, please select UPS shipping method. It will be shipped by FedEx.
Example for a Single Item Purchase
Regular Int'l Shipping Cost
Upgraded Int'l Shipping Cost
Auction Item Price
$100.00
Standard International S & H
$0.00
Total
$100.00
Auction Item Price
$100.00
Standard International S & H
$0.00
Upgrade Express Mail International
$25.00
Total
$125.00
Example for a Combined Item & Upgrading
Combined International Cost
If You Ordered Separately…
First Auction Item Price
$100.00
Second Fixed Price Item
$150.00
Third Store Item Price
$300.00
Item Total
$550.00
Auction item S & H
$0.00
Fixed Price item’s S & H
$0.00
Store Item S/H Cost
$0.00
Total
$550.00
You save $45.00 for Upgraded
Combined Shipments!
First Auction Item Cost
$100.00
Auction item S & H
$0.00
Upgrading USPS Express Mail
$15.00
Total
$115.00
Second Auction Item Price
$150.00
Second Fixed Price Item
$0.00
Upgrading USPS Express Mail
$15.00
Total
$165.00
Third Store Item Price
$300.00
Standard Shipping & Handling
$0.00
Upgrading USPS Express Mail
$15.00
Total
$315.00
Total Separate Cost
$595.00
FedEx for more details about delivery services.
Please visit USPS or FedEx for more details about delivery services.
If there are any delays in your shipment, we will notify you via e-mail. If an item is not in stock for any reason, DiamondZul customer service will contact you with an estimated date of delivery.
For more information, visit DiamondZul's Policy.