Hi Valuable Customer,

Welcome to our description guide. Read this guide well taking your time to learn about the item such as their feedback rating, item description, payment method, shipping, returns and other policies. Once you have read this guide, you can make informed decisions on your purchase.

DiamondZul has 100% satisfied customers and is highly rated. You will get friendly customer service and quality items as you would expect when you place your order. We do not want to miss guide you at any stage. We want to keep a good, long relation with you and earn your 5 star rating. You get 100% satisfaction from our products and services and we get satisfaction knowing our hard work makes you happy.

We will answer any questions you have about our products and services no matter how many questions you have. We want to make sure you fully understand what you are getting. Questions received between 10am to 5:30pm EST or 10:30pm to 3:00am EST will be answered as soon as possible. Questions asked during weekends and holidays will be answered when we return to the office or have internet access. Do not hesitate to contact us about any questions no matter how silly you may think it is.

We sell only natural diamonds. All our diamonds have natural clarity. We do not sell lab created, synthetic or clarity enhanced diamonds. All our diamonds come from different mines worldwide which are created inside the earth over millions of years inside earth.

Each item’s description states if there was any color treatments used on it. The only treatments we use are Color Enhancements to produce intense fancy color diamonds. We use the following methods for Color Enhancement to produce our intense fancy color diamonds. High Temperature (HT), High Temperature High Pressure (HTHP), Irradiation (IR) and Surface Enhancement (SE). Read our Education Guide for a more detailed description of these methods.

Our staff diamond grader has over 22 years of experience grading diamond making him more knowledgeable than a gemologist. Using our expertise in grading diamonds, we save you the cost of a full certification report by a third party. We grade our diamond with common descriptions and show you detailed images of each diamond. This will help you more to compare with common grade and make you more confident with quality, clarity, color, shape and cut for our diamond. For our VVS1 to I4 clarity diamonds, please check diamond’s actual image and all Opaque clarity diamonds below.

Opaque clarity diamonds (including our black and fancy color diamonds) can not be seen through or light can not pass through. All opaque clarity diamonds are graded from A to AAAAA by their qualities listed below with AAAAA being the best quality. All our lower quality diamonds do not have large chips or cracks which make the diamonds look damaged or broken. The lowest “A” quality diamonds we sell only have unnoticeable chips or damage.

You can read the color grade in the item description and compare it with the actual image of diamond. Depending on your monitor, the colors displayed may not be 100% accurate to the actual diamond. However, the color grade in our description was done by hand with the actual diamond and is 100% accurate.

Our color diamonds are graded as uniform as possible. Please refer to the color in the description and the actual image for comparison.

Each item’s description states if there was any color treatments used on it. The only treatments we use are Color Enhancements to produce intense fancy color diamonds. We use the following methods for Color Enhancement to produce our intense fancy color diamonds. High Temperature (HT), High Temperature High Pressure (HTHP), Irradiation (IR) and Surface Enhancement (SE). Read our Education Guide for a more detailed description of these methods.

All our black diamonds have the same intense black color. Lower grade quality black diamonds have visible inclusions. It makes black color’s intensity poor.

You can read cut detail on every item page and use its image to judge the cut and polish for our diamond. Most of our diamonds have Good, Very Good or Excellent symmetry and polish.

You can read shape detail on every item page and use its image to see the shape of our diamond. For traditional shapes and one side flat rose cut diamonds, we only provide images of the front side. We try to show you the actual shape of the diamond with the fewest images to keep our selling prices low.

Our staff diamond grader has over 22 years of active experience grading diamonds making him more knowledgeable than a gemologist. Using their expertise in grading diamonds, we save you the cost of a full certification report by a third party. Providing each diamond or jewelry’s certificate is a huge investment and worthless for average priced diamond and jewelry. Certifying diamonds through a third party takes a long time to process. We grade our diamonds similarly to popular gem labs. If you take the same diamond to today’s most popular gem grading labs, every report will be different from each lab. This is because each grading is done by a person with their own individual experiences with that gem lab’s guidance to grade. We do not provide Diamond Certifications, but we do provide Diamond Appraisal Reports which give the same or more detailed information without the added costs. We grade our diamond with common descriptions and show you detailed actual images for our VVS1 to I4 clarity diamonds. This will help you more to compare with common grade and make you more confident with quality, clarity, color, shape and cut for our diamond. Diamonds sold in lots, black diamonds, mountings, finished and unfinished jewelry are not the actual images of the items. To fully understand our diamond qualities, please read our Diamond Education and the rest of this page to make a better educated purchase and you will understand the quality of the diamond you will get from us.

Our Diamond Appraisal Reports for insurance purposes are done by Fifth Avenue Gem Lab with common descriptions (carat, color and size, etc.) with an estimated replacement value.

All sellers get returns mainly for two reasons. Some customers return items if they think the item is not worth the price or quality. Some customers return items because what they bought is not what they wanted or they want better quality items. It’s our guarantee all our items are valued at worth with its quality.

If you do not like its quality, do not worry or hassle. You have 30 days to return it and get a refund for the full purchase price of the item. Send it back to the “From” address on your original shipment or on the invoice you received with shipment with a note on the invoice or paper return for refund. Please ship the return shipment with a trackable service. Items must be in the original condition received. Upgrade Shipping, handling and insurance costs are not refundable.

Please do not file a dispute to file a refund. This will only delay your refund until it is solve by whomever the dispute is filed with. When we receive your return package in the mail, you will get your refund the same day.

Great News!

We are happy to announce that we now offer return shipping costs for return items or exchange items. Return shipment cost will be a discount on your next purchases. Simply email us a copy of your shipping receipt after you make your next purchase and payment. If you exchange your item with better quality diamonds, email us a copy of your shipping receipt and we will deduct your refund from the difference. If you exchange with a same value price diamond, you will receive a refund on your payment.

If you are not satisfied with us, our items or shipments, we request that you please do not rush to judgment giving us negative/neutral feedback, low ratings with good feedback or filing a dispute with eBay or PayPal. Instead, email us to explain what the problem is so that we can solve the problem quickly and learn from the complaint. We are friendly people and are always open to suggestions. We want to keep our customers happy so they become returning customers. We are all learning in the world everyday.

This is why we now offer return shipping cost discount on your next order. We are confident that you will shop from us again.

If you are satisfied, great! Send us 5 star compliments with good feedback. This will help us on our future business and make us happy to work hard with customers.