We took all the questions we could think of and all the questions you sent to us and created this FAQ so that everyone can find an answer to any questions they may have. This FAQ is always a work in progress. If we receive questions that we are asked often, we will add it to our FAQ. If our FAQ doesn't answer your question, email us and we'll answer you as soon as possible.
Questions About DiamondZul
I bought an item that you could not find in your stock.
If we cannot find an item you purchased in our stock, we will contact you and offer a replacement with a similar item of equal or better quality. If you agree to the replacement, we will send you the new item at no additional cost. If you do not want the replacement item, we will refund you your full amount.
Your listing title says “No Reserve” or "NR", but the item still has a reserve.
We use an item listing template to create new items. Sometimes our listing staff forgets to change the “NR” status for our items. If an item has a reserve, you will see “Reserve not met” next to the current item price in the listing. If you don’t want to bid on reserve items, just ignore them.
I accidentally bid on your item. Can you remove my bid?
If there is more than 12 hours remaining on the auction item, contact us ASAP and request to have your bid removed. If there is less than 12 hours, we cannot remove bids. If you win the auction, void the purchase. If you receive a payment reminder, void that too. We will send you a payment dispute where you can agree to accept our request to not complete your purchase.