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FAQ
We took all the questions we could think of and all the questions you sent to us and created this FAQ so that everyone can find an answer to any questions they may have. This FAQ is always a work in progress. If we receive questions that we are asked often, we will add it to our FAQ. If our FAQ doesn't answer your question, email us and we'll answer you as soon as possible.
Questions About DiamondZul
Want to know more about our store? Here's what we have.
Question & Answer
 
Q:
What are your business hours?
A:
We are open from 11:00am to 5:30pm EST Monday thru Friday. We, along with most of the industry, are closed on the following holidays:
July 4th:   2 Weeks.  Beginning the week of July 4th and the week after.
Thanksgiving : 2 days. Thanksgiving day and the Friday after.
Memorial Day: 1 day. Memorial Day.
Christmas: 2 Weeks. Beginning the week of Christmas and the week of New Years.
We will still be accepting orders during these times. Orders completed during holiday times will be delayed and shipped when we return.
Q:
Can I visit your store to see the item?
A:
We are an on-line business with office space and do not have a physical store.
Q:
Can I pickup my order from you in person to save shipping?
A:
We can only ship the orders to the customer.
Q:
Can I make an appointment?
A:
We do not accept appointments.
Q:
Are all of your listing items in stock?
A:
All items in our listing are in stock.
Q:
I bought an item that you could not find in your stock.
A:
If we cannot find an item you purchased in our stock, we will contact you and offer a replacement with a similar item of equal or better quality. If you agree to the replacement, we will send you the new item at no additional cost. If you do not want the replacement item, we will refund you your full amount.
Q:
What does “NR” mean in your listing title?
A:
“NR” stands for “No Reserve”
Q:
Your listing title says “No Reserve” or "NR", but the item still has a reserve.
A:
We use an item listing template to create new items.  Sometimes our listing staff forgets to change the “NR” status for our items.  If an item has a reserve, you will see “Reserve not met” next to the current item price in the listing.   If you don’t want to bid on reserve items, just ignore them.
Q:
Can I make an offer on an auction item to end the auction?
A:
Send us a request with your offer price and the eBay item number.  If we accept your offer, we will make a new store item with your offer price and we will email you the new eBay item number to “buy it now”.
Q:
I accidentally bid on your item. Can you remove my bid?
A:
If there is more than 12 hours remaining on the auction item, contact us ASAP and request to have your bid removed. If there is less than 12 hours, we cannot remove bids. If you win the auction, void the purchase. If you receive a payment reminder, void that too. We will send you a payment dispute where you can agree to accept our request to not complete your purchase.
Q:
I wanted to bid on your item, but I hit the “Buy it Now” button by mistake.
A:
Contact us and let us know to archive your purchase. Void the payment reminder if you receive one. If you receive a payment reminder, void that too. We will send you a payment dispute where you can agree to accept our request to not complete your purchase.
Q:
Can I get a discount for volume purchases or wholesalers from store inventory?
A:
You can “Make Offer” for any of our diamond listings. Give us a competitive offer to consider. We will accept any offer that allows us to make up for the margin of cost.
Q:
How do I remove my feedback? Can you remove your feedback?
A:
eBay’s new policy does not allow anyone to remove feedback once it has been submitted. Please have the courtesy of contacting us, as we would you, if you are considering posting neutral or negative feedback. We will try to resolve any problems you may have.