We took all the questions we could think of and all the questions you sent to us and created this FAQ so that everyone can find an answer to any questions they may have. This FAQ is always a work in progress. If we receive questions that we are asked often, we will add it to our FAQ. If our FAQ doesn't answer your question, email us and we'll answer you as soon as possible.
Returns & Refunds Questions
Don’t like what you got? No problem. This will tell you what to do.
What should I do if I get damaged package?
Do not sign the carriers release if your package is damaged. First check the package contents and see if all the items you ordered match the packing list. If they match, sign the release. If items are missing, tell the carrier to claim your package is damaged and that items are missing. The carrier will fill out a damage claim form for you to sign. After you sign, accept the remainder if your damaged package and a copy of the claim form. If you accept a damaged package without a damage claim, we cannot offer any refunds. After you inspect your items and determine which items are missing, email us with a copy of your claim form and the eBay item numbers of the missing items.