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FAQ
We took all the questions we could think of and all the questions you sent to us and created this FAQ so that everyone can find an answer to any questions they may have. This FAQ is always a work in progress. If we receive questions that we are asked often, we will add it to our FAQ. If our FAQ doesn't answer your question, email us and we'll answer you as soon as possible.
Settings Questions
This section will answer your questions about getting your newly purchased diamond set in jewelry.
Question & Answer
 
Q:
Can I have my purchased diamond set in jewelry?
A:
To have your purchased diamond set in jewelry, look through our eBay store DiamondZul and purchase a setting. Make sure the setting you choose can fit the diamond. For example, a pear shaped diamond with a pear setting. The diamond and the setting must be on the same invoice. To learn more, read our customize your diamonds page.
Q:
I don’t see the setting I want in your store. Do you have more styles?
A:
We have additional styles that were not put in our listing. If you do not see what you want, contact us and we will check see if we have your style. Don’t forget to include a detailed description of the style your want.
Q:
Can I have the ring I purchased resized?
A:
We can only resize rings if you have bought a diamond to set on it. If you have purchased a diamond and ring for setting in the same order, send us an email with the eBay item number and the ring size you want.
Q:
What do I do if I can’t find a setting that fits my purchased diamond?
A:
Purchase the next bigger size setting.
Q:
I have a drawing for a custom-made piece of jewelry. Can I send it to you to be created?
A:
Please contact us as customizing from drawings is complicated.